Privacy Policy

Introduction
At Wanel Limited ("we," "us," or "our"), we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website (collectively, the "Wanel Service").
By accessing or using the Wanel Service, you acknowledge that you have read and understood this Privacy Policy. This Privacy Policy applies to all personal information collected through our website and services.
If you are under the age of 18, you must obtain consent from a parent or legal guardian before using the Wanel Service. Wanel Limited does not knowingly collect personal information from individuals under the age of 18. If we discover that we have inadvertently collected personal information from someone under 18, we will promptly take steps to delete such information. Please note that different jurisdictions may have different age requirements, and in such cases, the applicable local regulations will prevail.

Information We Collect

Personal Information You Provide
When you register for a Wanel account or use our services, we collect information such as:

• Your full name

• Contact details (email address, phone number)

• Residential or business address

• Date of birth

• Payment information

• Other information necessary to provide our services

Information Collected Automatically
When you access our website or use our services, certain information may be collected automatically, including:

• IP address

• Device identifiers

• Browser type and version

• Operating system information

• Website usage data

• Geolocation data (where permitted)

Transaction Information
When you conduct transactions through our service, we collect information related to those transactions, including:

• Transaction amount and currency

• Transaction date and time

• Payment method details

• Transaction reference numbers

• Recipient information (where applicable)

Information from Third Parties
We may receive information about you from:
Our business partners and service providers
Financial institutions involved in processing your transactions
Public databases and identity verification services
Credit reference agencies (where permitted by law)
Communications
When you communicate with our customer support team, we collect information you provide in your communications, including:

• Details about your inquiry or issue

• Any additional information you share to resolve your query

• Documentation you may provide to verify your identity or transaction details

How We Use Your Information
We use your personal information for the following purposes:
Providing and Improving Our Services

• Processing your transactions and payments

• Managing your account and providing customer support

• Verifying your identity and preventing fraud

• Improving and developing our services

• Personalizing your experience with our service

Compliance and Security

• Complying with our legal and regulatory obligations, including anti-money laundering (AML) and counter-terrorist financing (CTF) requirements

• Detecting and preventing fraud, security breaches, and other potentially prohibited or illegal activities

• Conducting risk assessments and due diligence

• Protecting our rights, property, and safety, as well as the rights, property, and safety of our users and others

Business Operations

• Analyzing usage patterns and trends

• Communicating with you about your account and transactions

• Sending you important service updates and operational notices

• Marketing our services to you (where permitted by law and with your consent where required)

• Conducting audits and internal research for technology development

Information Sharing and Disclosure
We may share your personal information with:

• Service Providers and Partners

• Payment processors and financial institutions to facilitate transactions

• Identity verification services to confirm your identity

• Cloud hosting and data storage providers

• Customer support services

• Analytics providers

Merchants and Transaction Recipients

• Information necessary to complete transactions you've initiated

• Transaction status updates

Legal and Regulatory Requirements

• Government agencies, regulators, and law enforcement when required by law

• In response to lawful requests such as subpoenas or court orders

• To comply with our legal obligations in the jurisdictions where we operate

Business Transfers
In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity
We will never sell your personal information to third parties for marketing purposes.
Data Security Measures
Protecting your information is a priority for us. We implement appropriate technical and organizational measures to safeguard your personal information, including:

• Encryption of sensitive data using industry-standard Secure Socket Layer (SSL) technology

• Secure transmission of financial information during transactions

• Regular security assessments and penetration testing

• Access controls and authentication procedures

• Monitoring for suspicious activities

• Staff training on data protection and security

When you enter sensitive information (such as payment details), this information is encrypted during transmission. You can verify this by looking for "https" at the beginning of our website address and a lock icon in your browser.
For security reasons, we do not store complete payment card information after a transaction is completed. We may retain only limited payment information (such as the last four digits of your card number) for record-keeping purposes.
Your Privacy Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
Access and Correction
You have the right to access the personal information we hold about you
You can request corrections to inaccurate or incomplete information
Deletion and Restriction
You may request deletion of your personal information in certain circumstances
You can ask us to restrict processing of your information in specific situations
Data Portability
You can request a copy of your personal information in a structured, commonly used, and machine-readable format
You may ask us to transfer this information to another service provider where technically feasible
Objection
You have the right to object to processing of your information in certain circumstances
You can opt out of marketing communications at any time
Withdrawal of Consent
Where we process your information based on consent, you can withdraw that consent at any time
To exercise any of these rights, please contact us using the details provided in the "Contact Us" section.
Cookies and Similar Technologies
We use cookies and similar technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us recognize you and remember your preferences.
Types of Cookies We Use

• Essential cookies: Necessary for the functioning of our website

• Functional cookies: Remember your preferences and settings

• Performance cookies: Help us understand how visitors interact with our website

• Analytics cookies: Allow us to measure and improve the performance of our website

• Marketing cookies: Used to deliver relevant advertisements and track marketing campaign performance

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. However, if you choose to block essential cookies, certain features of our website may not function properly.
International Data Transfers
As a global company, we may transfer your personal information to countries outside your country of residence, including countries that may not provide the same level of data protection as your home country.
When we transfer personal information internationally, we implement appropriate safeguards in accordance with applicable data protection laws, which may include:

• Standard contractual clauses approved by relevant data protection authorities

• Binding corporate rules

• Other legally approved transfer mechanisms

Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors we consider when determining retention periods include:

• The duration of our business relationship with you

• Legal and regulatory requirements

• Statute of limitations for potential legal claims

• Our legitimate business needs

When personal information is no longer needed, we will securely delete or anonymize it.
Children's Privacy
The Wanel Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child under 16, please contact us immediately, and we will take steps to delete such information.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated Privacy Policy on our website

• Sending you an email notification (if we have your contact information)

• Displaying a notice on our website

The "Last Updated" date at the bottom of this Privacy Policy indicates when it was last revised. Your continued use of the Wanel Service after any changes to this Privacy Policy constitutes your acceptance of the revised policy.